September 2016

#DevOps “We are all developers”

https://youtu.be/RYMH3qrHFEM

While thinking about the Implicit Optimism of DevOps, I started running through some of the cultural axioms of DevOps; I’m not sure if anyone has put together a comprehensive list, but I have a few items that I think are important. Be good at getting better is my new mantra, and now, I’m fond of saying “We are all developers”. I remember eating lunch at SQL Saturday Atlanta 2016 listening to a database developer describing this perspective to a DBA, and hearing how strongly the DBA objected to that label. I tentatively agreed with the developer, but recently, I’ve gotten more enamored with that statement.

Having worked as both a developer and an administrator, I get it; there’s an in-group mentality. The two sides of the operational silo are often working toward very different goals; developers are tasked with promoting change (new features, service packs, etc). DBA’s are tasked with maintaining the stability of the system; change is the opposite of stability. Most technical people I know are very proud of their work, which means that there’s often a desire for accuracy in the work we do. If a DBA is trying to make a system stable, and you call them a developer (think: change instigator), then it could be perceived as insulting.

It’s not meant to be.

Efficient development (to me) revolves around the three basic principles of:

  1. Reduce – changes should be highly targeted, small in scope, and touch only what’s necessary.
  2. Reuse – any process that is repeated should be repeated consistently; and,
  3. Recycle – code should be shared with stakeholders, so that inspiration can be shared.

From that perspective, there’s lots of opportunities to apply development principles to operational problems. For my DBA readers (all three of you), think about all the jobs you’ve written to automate maintenance. Think about the index changes you’ve suggested and/or implemented. Think about the reports you’ve written to monitor the performance of your systems. Any time you’ve created something to help you perform your job more efficiently, that’s development.

DevOps is built on the principle of infrastructure as code, with an emphasis on giving developers the ability to build the stack as needed. Google calls its implementation of DevOps principles Site Reliability Engineering, and characterizes it as “what you get when you treat operations as if it’s a software problem”. Microsoft is committed to DevOps as part of its application lifecycle management (although it’s notably cloud-focused). When dealing with large-scale implementations, operations can benefit from the application of the principles of efficient development.

We are all developers; most of us have always been developers. We just called it something else.

The Implicit Optimism of #DevOps

One of my favorite podcasts lately is DevOps Café; John Willis and Damon Edwards do a great job of talking about the various trends in IT management, and have really opened my eyes to a lot of different ways of thinking about problems in enterprise systems administration. On a recent podcast, John interviewed Damon about his #DOES15 presentation, “DevOps Kaizen: Practical Steps to Start & Sustain a Transformation“. During that conversation, Damon mentioned a phrase that really resonated with me: Be Good at Getting Better.

At the heart of the DevOps philosophy is the desire to improve delivery of services through removal of cultural blockages. Success isn’t measured by the amount of code pushed out the door or the number of releases; it’s the ability to continuously improve over time. Companies that experiment (even with ideas that don’t work) learn a different way to approach any problem that they face. The freedom to experiment means that failure is not an outcome; it’s a method of improvement.

The optimism of that appeals to me; I think if you’re focusing on continuous improvement, then you’ve implicitly accepted two fundamental principles of optimism:

  1. Change is necessary for growth, and
  2. Things CAN improve (you just need to figure out how).

There’s some beauty in that; if you’re an organization facing overwhelming technical debt, it’s not uncommon to sink into a spiral of despair, where changes are infrequent for fear of breaking something. Mistrust breeds, as organizations point fingers at other teams for “failing to deliver”. You quit working toward solutions, and instead focus on fighting fires and maintaining some sort of desperate last stand.

You’re better than that.

DevOps is a cultural change; it’s an optimistic philosophy focused on changing IT culture while being open to different strategies for doing so. If you can commit to Be Good at Getting Better, you can change. It may be slow, it may be frustrating, but every day is an opportunity to incrementally move the ball forward in delivering quality business services. The trick is not to focus on where to begin, but simply to begin.